Waxtie’s Flex Support contract is designed to allow businesses who already have their own IT support staff, extend their abilities and services via technical assistance from multi-vendor, telephone, email and onsite support services. The contract is based on pre-purchased units of support, and can be utilised as needed, across support requirements, proactive consulting and deployment services, until the pre-purchased support allocation has been used up.

Flex Support contracts are both flexible and uniquely tailored to suit your core business requirements and needs. Typically, they may include the following areas:

Service Support

• Service Planning & Business Alignment: Understanding your IT deployment roadmap and supporting the development of a Service Delivery Plan to underpin this.
• Service Delivery Management: Working with your IT team to help ensure that you have the appropriate and correct levels of support required to ensure that your Delivery Plan stays on-track and your business goals are achieved.

Problem Resolution

• Break-Fix Incidents: Support to help resolve technical problems.
• Onsite Support: Onsite technical support to resolve business-critical problems. (May incur additional associated costs.)
• Multi-Vendor Support: Provision of numerous vendors, co-ordinated under one contract, to provide a single unified support.
• Experienced Delivery Experts: The assigned support personnel undertake regular delivery and ensure their skills are current and competent.

Proactive Services

• Workshops: Design, Planning and Deployment Workshops to provide hands-on support.
• Service Delivery Planning: Consultancy Engagement to provide business assessments and road maps.
• Bespoke Project Consultancy: Services delivered to provide implementation support.

Get the very best out of your IT. Call Waxtie on 0845 241 3211 or email info@waxtie.com